If you are not satisfied with the condition of the cigars and the box has not been opened, Tobacco Locker will issue an RA Number and issue you a store credit, minus the 20% restocking fee plus the shipping charge for the original shipping cost to send the order to you. You must notify us within 3 days from the receipt of your cigars to receive the RA number and store credit. Tobacco Locker will issue a store credit for the cigars upon receipt and this credit can be used for an exchange or a replacement item. Returns for cigars will only be accepted with original cellophane sleeves, tubes, and other "individual" packaging (such as cedar strips, coffins, etc..) still intact. All credits for cigars that were sold in packages of less than 20 cigars will be issued on a per-cigar basis when returned to us. Cigars purchased as part of a sampler of any sort may only be returned for equal exchange. If you would like to return any part of your order, please send an email to CustomerService@tobaccolocker.com for further instructions. Please include a description of the problem, and be sure to include your full name (mandatory) and any other order details (optional, but very helpful... we'll be able to respond to you more quickly).
You may return any non-tobacco item if you notify us within 3 days of the receipt of your purchase in its unopened, original packaging for a full credit, minus shipping charges. If the product is defective we will provide you with a same item exchange, and we will pay the shipping for the returned item.
TobaccoLocker.com does not sell products to anyone under the age of 21.
Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
Florida residents add 7% sales tax. Remittance of any taxes on orders shipped outside of Florida is the responsibility of the purchaser.
Certain items, such as over-sized merchandise, may require additional shipping charges.
Any such charges will be noted during the checkout process prior to submitting your order.
International Terms and Conditions:
Orders must ship to the billing address for the credit card being used.
The only acceptable form of payment for international orders are credit cards. We do not accept PayPal, virtual, prepaid or debit cards as form of payment for international orders.
Lighters cannot be shipped internationally due to FAA regulations.
All internationals orders ship via United States postal Service Priority Mail International.
All duties are the responsibility of the customer.
All orders must be prepaid before they ship.
Even if there are no tobacco restrictions in your country there is still a chance that customs will refuse the shipment. If this does happen the entire order cost of the items and shipping charges will not be refunded even if the item is returned. The item is considered unsaleable.
All Correspondence with us must be in English.
For all international orders we require a copy of a current credit card statement (the bill you receive) for the credit card being used for this order. It should clearly show your name, address and at least the last 5 digits of the credit card number, so that we have documentation that the billing name and address on the order match the billing name and address on the credit card. We may also request that you provide a copy of your government issued photo ID along with a picture of the credit card displaying the last 5 digits of the credit card being used for the order.
This is our standard policy to ensure that the person paying for the order is the person receiving the order.
All Credit card information must be verified before we ship your order.
Very important: You will have to pay duties and taxes in addition to the total of this order. If you should refuse to pay the duties and taxes after your order has shipped, understand that you will also refuse to receive a refund for your original purchase and shipping cost. Even if the item is returned. The item will then be considered unsalable.