Welcome to the Tobacco Locker website. Because your privacy is very important to us, we want you to understand our practices with regard to collecting and using your information both online and offline and the steps we take to safeguard it. This statement applies to personally identifiable information collected from our customers. When this PRIVACY POLICY uses the term "personally identifiable information," we mean information that identifies a particular individual, such as the individual’s name, postal address, EMail address, credit card number, and telephone number. When other information, such as, for example, consumer product preferences, or number of children, is directly associated with personally identifiable information, this other information also becomes personally identifiable information for purposes of this PRIVACY POLICY. Personally identifiable information is sometimes referred to in this PRIVACY POLICY as "personal information."
We welcome any and all questions and feedback. For privacy-related issues, please contact us at:
a. Personally Identifiable Information
We may collect personally Identifiable Information (including name, address, telephone number, EMail address and, when necessary, credit card information) when you:
- Place an order from our Web site
- Make a purchase at one of our retail stores
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Receive a gift package
- Create an account at TobaccoLocker.com
- Subscribe to our EMail Newsletter
- Enter a contest or sweepstakes
- Participate in a marketing survey, promotion or event either online or offline.
b. Aggregate Information
Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected.
An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university.
This information is not personally identifiable and we do not combine this type of information with personally identifiable information.
Use of Data We Collect
a. Personally Identifiable Information
At Tobacco Locker, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we use your personally identifiable information to allow us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you promotional offers we believe will be of interest to you
- Send you the Tobacco Locker E-mail Newsletter, if you specifically request it
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
- Administer a sweepstakes or similar promotion and identify or publicize the winner(s) in accordance with the rules for that promotion.
Your email address will be used only for the Tobacco Locker Email Newsletter and will not be shared with any third parties. Instructions for unsubscribing are included in every email.
b. Aggregate Information
We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This aggregate non-personal information is used to help our site design team create advertisements our guests might like.
Tobacco Locker places cookies on your computer so we can collect information related to your use of tobaccolocker.com. This information allows us to refine and improve the site for our customers. Tobacco Locker does NOT collect any credit card, user name or password information or any other personally identifiable information nor are they allowed to use data that they collect for us for any other purpose. Additionally, Tobacco Locker is required to keep all the information collected for us in strict confidence.
As a visitor to tobaccolocker.com, you may "opt out" of collection of data. To opt out please contact customerservice@tobaccolocker.com
a. Our Contractors
We contract with other companies (credit card processors, shippers, sweepstakes promoters, website developers and others) to provide certain services to Tobacco Locker to fulfill orders, provide sweepstakes and create or maintain our website. In some instances, these contractors may have access to personally identifiable information but they contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out Tobacco Locker business.
These companies are usually prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Tobacco Locker. For example, when you submit a “product review” to the Tobacco Locker website, your information will be received and managed by an independent contractor that organizes the reviews and manages that element of the Tobacco Locker website. Before you submit a review, you should review the “Terms of Use” and “Standards for Reviews” that are linked on the Tobacco Locker website so that you can understand the terms and conditions for acceptance and use of your information.
In some instances, you may choose to deal with some of these contractors directly and provide your personal information to them. In those instances, you should check the privacy policies on their independent websites to make sure you are willing to have your personal information handled to your satisfaction.
For example, when you make a purchase from Tobacco Locker with a credit card, you may choose to use an independent card processor. When these or similar choices are available, you will be notified about the option of checking their respective privacy policies, which will govern the collection and use of personal information that you give to them directly.
b. Third Parties
i. Postal Mailing Partners
Tobacco Locker will never make our postal mailing list available to any outside company
ii. Web Advertising Partners
We never share your personally-identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us, with a third-party. We are able to do this, in part, by using “cookies”to collect anonymous information about your visits to our Website, and your interaction with our products and services. As with the information we provide, no personally identifiable information is collected in this process and no personal information will be shared further with any other party.
Your email address is never shared with any third party or advertising partner.
Disclosure Exceptions
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:
- To comply with legal process such as a search warrant, subpoena or court order;
- To protect the company's rights and property;
- To investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages;
- To protect against misuse or unauthorized use of our web site; or
- During emergencies, such as when we believe someone's physical safety is at risk.
Your Choices
We offer choices about the types of information you receive from us. If you prefer not to receive other communications from Tobacco Locker or if you prefer to receive them less frequently, or if you no longer wish to receive our Email Newsletter, you may unsubscribe online. You may also make a subscription change or cancellation request for catalogs or Email newsletters by mail, by writing to us at the following address:
Tobacco Locker
Attn: Customer Service: 17506 Brighton Ave, Unit E, Port Charlotte, FL 33954
941-255-8825
customerservice@tobaccolocker.com
Please be sure to provide us your exact name and address so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
Email Use
When you provide us your email address, we may send you emails necessary to process your order or respond to a request, or, if you agree to it, to receive or Email Newsletter. For example, after you place an order at tobaccolocker.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our Electronic Gift Certificates will receive an email notifying them of the gift and instructing them how to redeem it.
It is our intent to send you promotional email (our Email Newsletter) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.
Your email address will be used only for the Tobacco Locker Email Newsletter, respond to your request or to process your order, and will not be shared with any third parties. Instructions for unsubscribing are included in every email containing promotional material.
Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, request a catalog or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's Privacy Promise; more information can be found at http://www.dmaconsumers.org/privacy.html.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our web site. We encourage you to review our privacy policy periodically.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us:
Tobacco Locker
Attn: Customer Service: 17506 Brighton Ave, Unit E, Port Charlotte, FL 33954
Phone: 941-255-8825
Email: customerservice@tobaccolocker.com
