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davidoff

ipcpr
Cigar Rights of America
 
 


About TobaccoLocker.com

Thanks for your interest in www.tobaccolocker.com online cigar store.

I started smoking cigars in 1993 while learning to play golf in San Diego California, Some of my first cigars were Macanudo, Montesino and Don Tomas as well as many others.

When I moved back to Florida close to where I was brought up my passion for great cigars and long ashes has brought me to open this store with one driving passion. To educate people on the art of smoking fine cigars and to develop new friends and acquaintances while sharing a great smoke.

You can contact us at:
customerservice@tobaccolocker.com or by phone at 1-800-474-4795.

Our Goal

1. You Can Trust Us. When you deal with us, you deal with people, not automated computer messages, and certainly not frustrating phone-machines that direct your call into oblivion. Our business depends upon our gaining your trust and confidence, and we do that through personal interaction and continued demonstration of our dependability.

2. Fastest Delivery. We pull your order from our shelves immediately and it is shipped the day you place your order if you order by 3:00 PM EST Monday through Friday. Otherwise, your order goes out promptly on the very next business day.

3. Great Selection. We have hundreds and hundreds (maybe thousands) of singles, boxes, bundles, and sampler packs available, in addition to a quality complement of accessories.

4. Current Inventory. We update our site and inventory numerous times a day. You need to know what's available now, not what was available a week ago.

5. Competitive Pricing. We're not going to brag that we have the lowest prices on every cigar in the universe. Anyone that makes that blanket statement is lying to you. What we will tell you is that we price our cigars as low as humanly possible, while still affording us an opportunity to make a living, and to "grow the business". Some of our prices are lower than others' prices and some are higher. But we give you the best deal we can.

6. Easy (And Secure) Ordering. You select your cigars via our easy-to-use format, you give us your information via our secure server which encrypts the data, we confirm your order, and we ship them to you lickety-split. That's it. No painstaking registration and no hassles. Easy ordering means just that.

7. Personal Service and Recommendations. You'll get a personal confirmation with every order, not a computer generated message. If you have questions, you can call us toll free or send us e-mail. We'll respond as soon as humanly possible. If you need recommendations, again, you'll get a personal response, not a canned response generated by a computer program.

8. Your Satisfaction Is Guaranteed. We want all of our customers to be satisfied. In the event that you receive something that is not right, please note the following product return policy:

A request for a return must be made within 7 days of receipt of order. To return an item, contact - customer service via e-mail or call 1-800-474-4795. We will issue a Return Authorization Number which must be on the outside of the return parcel in order for the receiving department to accept it. All products returned must be in the original package in which they were received.

9. Secure and Safe Shopping. Shopping with Tobaccolocker.com is absolutely safe — you never have to worry about credit-card safety over the internet. We understand you may have concerns about using your credit card to make purchases online. We pledge to keep this information secure. By utilizing Secure Socket Layers (SSL) encryption technology, we are able to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our server. To ensure that your information is even more secure, once we receive your credit card information, we store it on a computer that isn't accessible via the Internet.

10. We Protect Your Privacy.Tobaccolocker.com will never rent or sell your name to any other company. Ever. We treat your personal privacy exactly as we expect ours to be treated.

Please contact us directly at customerservice@tobaccolocker.com or 1-800-474-4795 if you have any questions regarding any of our policies and procedures. Your opinions and comments are also welcome and appreciated.

Lynn Davies, Owner

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